Overview

Next Wave Tech Inc ("Next Wave Tech Inc," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our communications, or use our services as an authorized reseller of TV, internet, and connectivity solutions (collectively, the "Services").

This Policy applies to website visitors, prospects, customers, and anyone who interacts with Next Wave Tech Inc through calls, texts, emails, chat, web forms, or other channels. If you do not agree with this Policy, please discontinue use of the Services.

We may update this Policy from time to time. We will post updates on this page and revise the "Last Updated" date above. Where changes are material, we may provide additional notice.

1. Information We Collect

We collect information you provide directly, information generated through your use of the Services, and information collected automatically when you visit our website.

Information You Provide

• Contact information: name, email address, phone number, mailing or service address, and other details you submit through web forms, chat, service inquiries, or support requests.
• Order information: the plans or services you inquire about or order, plan preferences, and related communication history.
• Message content you send: information you choose to include in messages, calls, emails, chats, or other communications with us.
• Consent records: records of how and when you opted in to communications (including SMS and voice) and your opt-out status.

Communications & Interaction Data

• SMS and messaging data: message metadata (such as timestamps and sender/recipient numbers) and message content where needed to deliver the service.
• Voice call data: call metadata (such as timestamps and duration) and, where enabled and permitted, recordings or transcripts for quality, compliance, or support.
• Support data: information shared with our team for troubleshooting or customer service.

Website & Technical Data (Collected Automatically)

• Device and log data: IP address, device type, browser, operating system, referring and exit pages, and usage patterns.
• Cookies and similar technologies: as described in Section 8 below.

We do not intentionally collect sensitive personal information (such as health data, government IDs, or financial account numbers) unless required for a specific service and clearly disclosed at the time of collection. Please do not submit sensitive information through general website forms unless specifically requested.

2. How We Use Your Information

• Service delivery: respond to inquiries, provide requested information, coordinate orders, and connect you with the appropriate provider as an authorized reseller.
• Account management: manage your account and provide customer support.
• Operations and improvement: maintain, enhance, and troubleshoot the Services and measure their performance and reliability.
• Security and compliance: detect fraud or abuse, enforce our policies, and comply with applicable laws and industry requirements (including TCPA and A2P messaging requirements).
• Communications: send service-related notices (such as confirmations and updates) and, where you have consented, promotional information with clear opt-out options.

We do not use personal information to initiate unsolicited communications outside the context of your consent or an existing relationship.

3. SMS Messaging & Mobile Information

4. Sharing Your Information

We do not sell your personal information. We may share information only in limited circumstances:

• Service providers and partners: the TV, internet, and connectivity providers necessary to fulfill your order or inquiry, and vendors that help us operate the Services (such as hosting, analytics, and messaging delivery), under confidentiality and security requirements.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to standard protections.
• Legal and safety: to comply with law, court order, or lawful request; to protect the rights, safety, and security of Next Wave Tech Inc, our customers, or others; or to prevent fraud or abuse.

We do not sell or share mobile phone numbers, SMS content, or messaging consent data with third parties for advertising or marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure, which may include encryption of data in transit, access controls, monitoring, and vendor due diligence. No system can be guaranteed completely secure. If we become aware of a data breach affecting personal information, we will notify affected individuals and relevant authorities as required by applicable law.

6. Data Retention

We retain information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected. You may request deletion as described in Section 7, subject to legal and operational exceptions.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete it, and to opt out of certain communications:

• Access: request a copy of the personal information we hold about you.
• Correction: request corrections to inaccurate or incomplete information.
• Deletion: request deletion of personal information, subject to legal and operational exceptions.
• Opt-out: opt out of marketing emails and SMS by following the instructions provided (for example, reply STOP for SMS).

To exercise these rights, contact us using the details in Section 12 with your name, contact information, and request details. We may verify your identity before fulfilling requests.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to provide core functionality, remember preferences, measure site performance, and improve your experience. You can manage cookie preferences through your browser settings, though some cookies are necessary for the site to function. We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use our website; you can opt out using the provider's available tools. We do not use cookies or tracking technologies to initiate unsolicited SMS messages or to bypass your consent preferences.

9. Children's Privacy

Our Services are intended for individuals 18 years of age or older and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Third-Party Links and Services

Our website may include links to third-party websites, integrations, or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.

11. Changes to This Policy

We may revise this Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Services after changes become effective means you accept the updated Policy.

12. Contact Us

For questions, complaints, or privacy requests, please contact us:

Thank you for trusting Next Wave Tech Inc with your information.